Support
Help when you need it.
Find practical steps for accessing the portal, using iPhone and iPad features, managing your account, and reaching the LogicLeap team.
Common questions
Sign-in and invitations
Portal access is invitation-only. Use the email address that received your invitation. If your link has expired, ask your LogicLeap contact to send a new one. You can reset an existing password from the sign-in screen.
Camera, photos and notifications
iOS asks before the app uses your camera, selected photos, notifications or Face ID. If a feature is unavailable, open iOS Settings, select LogicLeap Client Portal and review its permissions.
Projects, requests and files
Open the relevant request or project to keep its brief, updates and files together. If an upload fails, check your connection, retry, and include the file name and approximate size when contacting support.
Privacy and account deletion
Open Settings → Security to permanently delete your account. If you cannot sign in, contact support from your registered business email. Contractual and legal records may be retained in anonymised form as explained in our privacy notice.
Before you contact us
Please include the page or feature involved, what you expected to happen, what happened instead, and your app version if you are using iOS. Do not email passwords, recovery links, private keys or sensitive client files.